Return & Exchange Policy

At Ehraam House, we want you to shop with confidence. Please read the following Return & Exchange Policy carefully before placing your order.

7-Day Return & Exchange Policy

We accept eligible return or exchange requests within 7 days of receiving your order.

To be eligible, the product must:

Be unused and unworn
Be unwashed and unaltered
Be in the same condition in which it was received
Have its original packaging, tags, and included accessories where applicable
Be accompanied by the order number or proof of purchase

Return or exchange requests made after 7 days of delivery may not be accepted.

When Can I Request a Return or Exchange?

A return or exchange may be requested if:

You received a damaged product
You received a defective product
You received the wrong product
The product received does not match the confirmed order

Please contact us as soon as possible after receiving your order if you notice any issue.

Change of Mind or Size Issue

For reasons such as:

Change of mind
Selecting the wrong size
Ordering the wrong variant
No longer requiring the product

a refund will not be provided. Where eligible, an exchange may be offered, subject to product availability and the conditions of this policy.

Any difference in price between exchanged products will be handled according to the applicable product prices. No refund will be provided solely because the replacement product has a lower price.

Return & Exchange Conditions

Products must be returned:

Unused
Unworn
Unwashed
Unaltered
In original packaging
With applicable tags and accessories

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be eligible for return or exchange.

Hygiene & Personal-Care Products

For hygiene and personal-care reasons, opened or used personal-care products may not be eligible for return or exchange.

This may include products such as:

Soaps
Face wash
Toiletries
Personal-care products
Other hygiene-sensitive items

If you receive a damaged, defective, or incorrect hygiene-sensitive product, please contact us before opening or using it so our team can review the issue.

Sale & Discounted Products

Products purchased during a sale or promotional offer may have specific return or exchange conditions.

Defective or incorrectly supplied sale products will be reviewed for an appropriate resolution.

Please check the applicable product or promotional terms before placing your order.

Return Shipping Charges

If you received an incorrect, damaged, or defective product due to an issue from our side, we will review the case and provide the appropriate return instructions.

For exchanges requested because of a change of mind, size selection, or other reasons not caused by an error on our side, return and exchange delivery charges may be paid by the customer.

Please do not send any product back without contacting us first.

How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of receiving your order.

Please provide:

Order number
Customer name
Contact number
Product name
Reason for the return or exchange
Clear photographs of the product and packaging, where applicable

Our team will review your request and provide further instructions.

Contact Us

WhatsApp: 0371 3027106
Email: info@ehraamhouse.pk

Please wait for return instructions before sending the product back.

Inspection & Approval

Once the returned product is received, it may be inspected to confirm that it meets the conditions of this policy.

If the return or exchange is approved, we will communicate the next steps.

If the product does not meet the return conditions, the return or exchange request may be declined.

Refunds

Refunds are applicable only in situations where a refund is approved under this policy, such as an eligible defective or incorrectly supplied product where an appropriate replacement is not possible.

Approved refunds will be processed according to the original payment method or the applicable payment arrangement.

Processing time may vary depending on the payment method and financial institution.

Important Notes

Return or exchange requests must be made within 7 days of receiving the order.
Products must remain unused, unworn, unwashed, and unaltered.
Opened or used hygiene-sensitive products may not be eligible.
Do not send products back without prior approval.
Product availability may affect exchange options.
Return and exchange shipping charges may apply depending on the reason for the return.
Product packaging, tags, and included accessories should be retained until you are satisfied with your purchase.