Privacy Policy | Ehraam House
Last updated: 12 August 2026
At Ehraam House, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.
By using ehraamhouse.pk, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact us, or otherwise interact with Ehraam House, we may collect information necessary to provide our services.
This may include:
Information You Provide
Depending on how you interact with us, we may collect:
- Full name
- Phone or mobile number
- Email address
- Billing address
- Shipping/delivery address
- Order details
- Product and purchase information
- Information you provide when contacting customer support
- Other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Arrange delivery of products
- Confirm orders and communicate with customers
- Provide customer support
- Respond to questions and enquiries
- Process returns and exchanges
- Maintain customer accounts where applicable
- Improve our website, products, and services
- Prevent fraud, misuse, or unauthorized activity
- Maintain business and transaction records
- Comply with applicable legal or regulatory requirements
We do not use your personal information for purposes unrelated to the services we provide unless permitted by law or you have provided appropriate consent.
3. Order and Delivery Information
When you place an order, we need certain information to process and deliver it.
This may include:
- Customer name
- Contact number
- Delivery address
- Order details
- Payment or transaction information
- Delivery and courier information
Your delivery information may be shared with relevant courier or logistics providers where necessary to deliver your order.
4. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Ehraam House does not intentionally store complete payment card information on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Customers should review the applicable payment provider's terms and privacy policy when using a third-party payment service.
5. WhatsApp and Customer Communications
Customers may contact Ehraam House through WhatsApp, phone, email, or other available communication channels.
If you contact us, we may receive and retain information included in your message, such as:
- Name
- Phone number
- Order number
- Product information
- Delivery information
- Your enquiry or conversation
This information may be used to respond to your request and provide customer support.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may help us:
- Remember shopping-cart information
- Maintain website functionality
- Understand how visitors use our website
- Improve website performance
- Measure website traffic
- Support relevant advertising and marketing activities
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics
We may use analytics services to understand website traffic and how visitors interact with our website.
Analytics information may include:
- Pages viewed
- Referring website
- Device or browser information
- Approximate geographic information
- Website interactions
- General traffic and usage information
Analytics services may use cookies or similar technologies to collect this information.
8. Advertising
Ehraam House may use online advertising services to promote its products and measure advertising performance.
These services may use cookies, pixels, or similar technologies to understand website interactions and advertising performance.
Where applicable, advertising providers may process information according to their own privacy policies and terms.
We do not sell your personal information to advertisers.
9. Google AdSense and Advertising Cookies
If Google AdSense or other third-party advertising services are displayed on our website, those services may use cookies or similar technologies to provide, personalize, and measure advertisements.
Third-party vendors, including Google, may use cookies to serve ads based on a user's previous visits to this website or other websites.
Users may be able to manage advertising personalization through Google's available advertising settings.
You can also control cookies through your browser settings.
10. Shopify and Third-Party Services
Ehraam House operates its online store using third-party ecommerce technology and may use other service providers to operate the website and business.
These providers may process information necessary for services such as:
- Ecommerce and website hosting
- Payment processing
- Order management
- Shipping and delivery
- Analytics
- Customer communication
- Advertising
- Website security
- Fraud prevention
Third-party providers may process information according to their own privacy policies and applicable laws.
11. When We Share Information
We do not sell or rent your personal information.
We may share limited information with service providers when necessary to operate our business and provide services to you.
Examples may include:
- Courier and delivery companies
- Payment processors
- Ecommerce service providers
- Website and hosting providers
- Analytics providers
- Advertising and marketing platforms
- Customer-support tools
- Fraud-prevention and security providers
- Government or legal authorities where required by law
Only information reasonably necessary for the relevant service should be shared.
12. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
13. How Long We Keep Information
We may retain personal information for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer support
- Managing returns and exchanges
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting, or regulatory obligations
When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.
14. Your Choices
Depending on the applicable law and circumstances, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Ask about marketing communications
Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.
15. Marketing Communications
If you provide your contact information for marketing or promotional communication, we may contact you about products, offers, or updates where permitted.
You can request to stop receiving promotional communications by contacting us or using the available unsubscribe option where provided.
Transactional messages relating to an order may still be sent when necessary to complete or support your purchase.
16. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly request or collect unnecessary personal information from children.
Parents or guardians who believe that a child has provided personal information to us may contact us so that we can review and, where appropriate, remove the information.
17. External Links
Our website may contain links to third-party websites, services, social media platforms, or other external resources.
Ehraam House is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage visitors to review this page periodically.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Ehraam House
WhatsApp: 0371 3027106
Email: info@ehraamhouse.pk
Website: ehraamhouse.pk
